North American Virtual Reference Online Conference has ended

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North American Virtual Reference Online Conference

COVID-19 and other global changes have affected the way libraries interact with their communities, and the way librarians view themselves. As our environment continues to change, we as library workers must adapt to those changes. Join us and other library professionals from across the continent to discuss the ways that virtual reference can help us navigate and thrive in uncertain times.

The North American Virtual Reference Online Conference will take place over three half days and will be held virtually February 21-23, 2023. This is a free event, open to all, and will take place through zoom.

*This conference will use Zoom. We encourage attendees to download the zoom client or attend via web browser version. All sessions will be recorded.

Please share your feedback with us! https://forms.gle/sNDX5KkpQHrB5oAe7

9:00am PST

Welcome: Opening Conference

9:05am PST

Keynote: Wholehearted Libraries: Meeting the Needs of CommunityMichael Stephens

10:10am PST

Break

10:20am PST

Innovating and Adapting Reference Services to Serve Resident Students Incarcerated in IdahoDevin Becker (he/him) • Jylisa Kenyon • Grace Meyer (she/her) • Perri Moreno (she/her) Lightning Talk: Collaboration Station: Active Learning Experiences to Help Conduct the Reference Interview Using Google Jamboards AND Applying Flipped Classroom Strategies to Virtual Research Consultations with...Amy Dye-Reeves • Priscilla Finley (she/her)

11:10am PST

Break

11:20am PST

Service, Interrupted: Analyzing Chat ReferralsCorey M. Johnson (he/him) • Jen Saulnier Lange (she/her) • Pamela Martin Lightning Talk: Research or Directional? An Assessment of Chat Reference Transcripts at a Community College Library AND Information Seeking with Grey LiteratureSandy McCarthy • Andrea Marshall

9:00am PST

Welcome

9:05am PST

AskMN Service-Learning Experience for MLIS StudentsJoe Ptacek • Joyce Yukawa • Carla Pfahl Miscommunication in Library Chat: How Conversation Analysis Can Help You Understand and Fix ProblemsSuzanne Bernsten (she/her/hers) • Sara Memmott (she/her/hers)

9:55am PST

Break

10:05am PST

Personalizing Virtual Reference: The Drive to ThriveVictor Dominguez Baeza • Beth Fuchs Lightning Talk: Digital Relations: Creating Virtual Reference Tools for Gender Diverse, 2Spirit, and Indigiqueer Students AND Ready, Set, Oh No? Prepare for Possible Online Accessibility Issues Before they Aris...Alexandra Alisauskas (she/her) • Sydney Burton • Jessica D. Gilbert Redman (she/her) • Beth Valentine

10:55am PST

Break

11:05am PST

Unconventional Partnerships: Building a Sustainable Methodology to Evaluate User NeedsSandy Hervieux • Clara Turp (she/her) Lightning Talk: Meeting Students Where They Are to Boost Your Stats!: Proactive Slide-out Chat for Point of Need Service AND Psst, Wanna Chat? Using Signage to Increase Chat TrafficMindy Cooper • Kelli Herm (she/her/hers) • Gary Maixner • Star Bradley • Jessica Leach

9:00am PST

Welcome

9:05am PST

Rebuilding a Sustainable Research Help ModelEmily Benoit • Rebecca Krystyniak • Stephanie Williams You Served Us, How Can We Serve You? Targeted Outreach to Student Veterans to Increase Their Use of Virtual Reference and Other Library Resources and ServicesStar Bradley • Mary Anne Hansen (she/her)

9:55am PST

Break

10:05am PST

An Investigation into Library Virtual Chat Reference Software FeaturesGuinsly Mondésir (he/his/him) Lightning Talk: Second Time Around AND Supervisor at a Distance: Supporting Undergraduate Reference WorkersSandra Meyers • Emily Zerrenner (she/her)

10:55am PST

Break

11:05am PST

DEI in 2023 Starts with MeRobert Bell • Dr. Elizabeth Johnson • Vandy Owen Lightning Talk: Google Meet a Librarian: Leveraging Technologies to Design Resilient Reference Services AND Virtual Reference is a Hybrid Reality Post-COVIDMemo Cordova • Lindsay Marsh • Danielle Worthy • Dipti Mehta • Xiaocan Lucy Wang